Sapiens - How do you solve the error message “A00 communication alarm with base”?

A00 warns that there is no communication between the Display board and the I/O board.

As a consequence, the unit stops all functions and displays the message.


This message requires the intervention of an authorized technician; causes of the fault must be investigated as per prescriptions.

Description


The display receives power from the serial cable which also transmits the data. There are 2 possible scenarios, so either we are in the presence of a bad electrical connection or the Firmware of the I/O board and the software of the Display board are not aligned.

Checks


To restore operation, check:
  • Insertion of the serial cable on both boards.
  • Software version, update SW + FW
  • Try replacing the cable
  • Try replacing the I/O board
  • Replace the DisplayA00 warns that there is no communication between the Display and the I/O card.