--- title: Sapiens - Starting the Calout procedure description: The oven counts the number of operational hours of the steam generator, and therefore, notifies the operator when it is time to run a cleaning cycle to descale the steam generator through the special --- [Skip to content](https://support.lainox.com/en/knowledge/sapiens-starting-the-calout-procedure#main-content) - [English](https://support.lainox.com/en/knowledge/sapiens-starting-the-calout-procedure) - [Deutsch](https://support.lainox.com/de/knowledge/sapiens-start-des-calout-verfahrens) - [Español](https://support.lainox.com/es/knowledge/sapiens-inicio-del-procedimiento-de-calout) - [Français](https://support.lainox.com/fr/knowledge/sapiens-lancement-de-la-procédure-de-calout) - [Italiano](https://support.lainox.com/knowledge/sapiens-avvio-della-procedura-di-calout) English Show submenu for translations ![LAINOX bianco 500.png\]](https://support.lainox.com/hs-fs/hubfs/LAINOX%20bianco%20500.png?height=40&name=LAINOX%20bianco%20500.png) Open main navigation Close main navigation - - [English](https://support.lainox.com/en/knowledge/sapiens-starting-the-calout-procedure) - [Deutsch](https://support.lainox.com/de/knowledge/sapiens-start-des-calout-verfahrens) - [Español](https://support.lainox.com/es/knowledge/sapiens-inicio-del-procedimiento-de-calout) - [Français](https://support.lainox.com/fr/knowledge/sapiens-lancement-de-la-procédure-de-calout) - [Italiano](https://support.lainox.com/knowledge/sapiens-avvio-della-procedura-di-calout) English Show submenu for translations - [Go to Lainox.com](https://www.lainox.com/) [Go to Lainox.com](https://www.lainox.com/) Lainox Support - There are no suggestions because the search field is empty. 1. [Home](https://support.lainox.com/en/knowledge) 2. [Sapiens](https://support.lainox.com/en/knowledge/sapiens) 3. [Use](https://support.lainox.com/en/knowledge/sapiens#use) # Sapiens - Starting the Calout procedure #### Premise The oven counts the number of operational hours of the steam generator, and therefore, notifies the operator when it is time to run a cleaning cycle to descale the steam generator through the special **CALOUT** cycle. #### ![Image\_131-png](https://support.lainox.com/hs-fs/hubfs/Image_131-png.png?width=339&height=414&name=Image_131-png.png)   When it is necessary to run the **CALOUT** wash, the following message appears on display 15: “**Run CALOUT by the end of the day**”. ![](https://support.lainox.com/hs-fs/hubfs/Image_117-jpg.jpeg?width=229&height=168&name=Image_117-jpg.jpeg) Confirm the “OK” message by pressing knob **16**. Once confirmed, the message disappears and a green notification icon appears at the top right-hand corner.   If the **CALOUT** wash is not run before the end of the day, the next day the following message will appear on display 15: “**Run CALOUT asap**”. Confirm the “OK” message by pressing knob **16**. Once confirmed, the message disappears and an orange notification icon appears at the top right-hand corner.   If the **CALOUT** wash is not run, before the maximum maintenance period expires, the following pop-up message is displayed: “**Run CALOUT immediately**”. Confirm the “OK” message by pressing knob **16**. Once confirmed, the message disappears and a red notification icon appears at the top right- hand corner.   Press “OK” and once the maintenance period has expired, the following pop-up message will appear at every start-up: “**Boiler cleaning not performed with set period. Contact authorised technical service support.**”   The oven will continue to work normally, the **CALOUT** function will be disabled and it will be necessary to call in technical service support as soon as possible to reset the **CALOUT** function.   ### CALOUT CLEANING ACTIVATION Press the MENU button **13**, turn knob **16** until “Washing” is displayed and confirm by pressing knob **16**. ![](https://support.lainox.com/hs-fs/hubfs/Image_121-jpg.jpeg?width=229&height=168&name=Image_121-jpg.jpeg) Turn knob **16**, select **CALOUT** and confirm start by pressing knob **16**. ![](https://support.lainox.com/hs-fs/hubfs/Image_118-jpg.jpeg?width=229&height=168&name=Image_118-jpg.jpeg) If the programme ends correctly, a message is displayed on display **15**, press button **14** to exit the **CALOUT** programme. #### **CAUTION (20GN1/1 - 20GN2/1):** Make sure the descaler connection plug is properly inserted and that the tank has sufficient descaler in it.     **ONLY USE THE DESCALER PRODUCT “ CALFREE ” PROVIDED BY THE MANUFACTURER.** ### WASH + CALOUT CLEANING ACTIVATION #### Premise If the oven includes the automatic wash function (optional), you can choose to run the **CALOUT** descaling cycle at the same time as the **automatic wash.**     Press the MENU button **13**, turn knob **16** until “Washing CAlout” is displayed and confirm by pressing knob **16**. ![](https://support.lainox.com/hs-fs/hubfs/Image_120-jpg.jpeg?width=229&height=168&name=Image_120-jpg.jpeg) Turn knob **16**, select **WASH**+**CALOUT** and confirm start by pressing knob **16**.   If the programme ends correctly, a message is displayed on display **15**, press button **14** to exit the **CALOUT** programme. #### **CAUTION (20GN1/1 - 20GN2/1):** Make sure the descaler connection plug is properly inserted and that the tank has sufficient descaler in it.     **ONLY USE THE DESCALER PRODUCT “ CALFREE ” PROVIDED BY THE MANUFACTURER.**   [**Download the user manual**](https://www.lainox.com/pdf-view/?p=23837)   - [Naboo](https://support.lainox.com/en/knowledge/naboo#main-content) - [Installation](https://support.lainox.com/en/knowledge/naboo#installation) - [Use](https://support.lainox.com/en/knowledge/naboo#use) - [Messages](https://support.lainox.com/en/knowledge/naboo#messages) - [How to](https://support.lainox.com/en/knowledge/naboo#how-to) - [How it works](https://support.lainox.com/en/knowledge/naboo#how-it-works) - [Sapiens](https://support.lainox.com/en/knowledge/sapiens#main-content) - [Installation](https://support.lainox.com/en/knowledge/sapiens#installation) - [Use](https://support.lainox.com/en/knowledge/sapiens#use) - [Messages](https://support.lainox.com/en/knowledge/sapiens#messages) - [How to](https://support.lainox.com/en/knowledge/sapiens#how-to) - [How it works](https://support.lainox.com/en/knowledge/sapiens#how-it-works) - [Neo24hours](https://support.lainox.com/en/knowledge/neo24hours#main-content) - [Installation](https://support.lainox.com/en/knowledge/neo24hours#installation) - [Use](https://support.lainox.com/en/knowledge/neo24hours#use) - [Messages](https://support.lainox.com/en/knowledge/neo24hours#messages) - [How to](https://support.lainox.com/en/knowledge/neo24hours#how-to) - [How it works](https://support.lainox.com/en/knowledge/neo24hours#how-it-works) - [Oracle](https://support.lainox.com/en/knowledge/oracle#main-content) - [Installation](https://support.lainox.com/en/knowledge/oracle#installation) - [Use](https://support.lainox.com/en/knowledge/oracle#use) - [Messages](https://support.lainox.com/en/knowledge/oracle#messages) - [How to](https://support.lainox.com/en/knowledge/oracle#how-to) - [How it works](https://support.lainox.com/en/knowledge/oracle#how-it-works) - [Puff](https://support.lainox.com/en/knowledge/puff#main-content) - [Installation](https://support.lainox.com/en/knowledge/puff#installation) - [Use](https://support.lainox.com/en/knowledge/puff#use) - [Messages](https://support.lainox.com/en/knowledge/puff#messages) - [How to](https://support.lainox.com/en/knowledge/puff#how-to) - [How it works](https://support.lainox.com/en/knowledge/puff#how-it-works) - [Zoom](https://support.lainox.com/en/knowledge/zoom#main-content) - [Installation](https://support.lainox.com/en/knowledge/zoom#installation) - [Use](https://support.lainox.com/en/knowledge/zoom#use) - [Messages](https://support.lainox.com/en/knowledge/zoom#messages) - [How to](https://support.lainox.com/en/knowledge/zoom#how-to) - [How it works](https://support.lainox.com/en/knowledge/zoom#how-it-works) [![Chill listening crop-3](https://support.lainox.com/hs-fs/hubfs/LAINOX-1.png?width=88&height=24&name=LAINOX-1.png "Chill listening crop-3")](https://lainox.com/) Copyright © 2026, LAINOX Ali Group S.r.l. a Socio Unico